Welcome to Home Scents Candle Company. We take pride in creating high-quality handcrafted candles and want you to love every purchase. If you are not completely satisfied, we’re here to help.
Returns
Due to the handmade nature of our candles, we only accept returns for items that arrive damaged, defective, or incorrect.
To be eligible for a return:
- You must contact us within 7 days of delivery.
- The item must be unused and in its original packaging.
- Proof of purchase and photos of the product and packaging may be required.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email us at [your email address] within 7 days of delivery with:
- Your order number
- Photos of the damaged or incorrect item
- Photos of the shipping box and packaging
We will gladly offer:
- A replacement item
- Store credit
- Or a refund, depending on the situation
Non-Returnable Items
The following items cannot be returned or refunded:
- Used candles
- Sale or clearance items
- Gift cards
- Customized or personalized products
Refunds
Once your return request is approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error or a damaged product.
Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellations are no longer possible.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly.
Contact Us
For questions about returns or refunds, please contact us:
Home Scents Candle Company
Email: sales@homescentscandlecompany.com
Thank you for supporting our small business!