How can we assist you today?
We are here to help with any questions or concerns you may have. Your satisfaction is our priority!
May 2003
Contact Us
We are here to assist you with any inquiries or support you may need regarding our products and services. Your satisfaction is our priority, and we strive to respond promptly to all messages.
October 2023
Get in Touch
Feel free to reach out to us through our contact form or directly via email. We value your feedback and are eager to help you with your candle needs.
October 2023
Customer Support
Our dedicated customer support team is available to answer your questions and provide assistance. We aim to ensure a seamless experience for all our customers.
October 2023
Follow Us
Stay connected with us on social media for updates, promotions, and new product launches. Join our community and share your love for candles!
How can I contact Home Scents?
You can reach us via email at sales@homescentscandlecompany.com or call us at (865) 368.7953. We are here to assist you!
What is the return policy for candles?
Due to the handmade nature of our candles, we only accept returns for items that arrive damaged, defective, or incorrect.
To be eligible for a return:
Proof of purchase and photos of the product and packaging may be required.
You must contact us within 7 days of delivery.
The item must be unused and in its original packaging.
Do you offer other candle scents not listed?
Yes, we do offer other candle scents! Perhaps you bought a candle from us in the past but it is listed on webstie. Please contact us for more details on how to place an order.
Where are your candles made?
All our candles are hand-poured in East Tennessee, ensuring quality and care in every product. We take pride in our local craftsmanship and eco-friendly materials.
What are the shipping options available?
We offer standard and expedited shipping options. Because our candles are hand-made, please allow 3-7 days to make candle(s). Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days. Check our website for more details.